GENERAL PROVISIONS

The website https://zana-kozmetika.hr/ is owned by the company Žana kozmetika, a trade for services, production and trade, Jurišićeva 7, 10000 Zagreb. Use of the services and content of the website is governed by these Terms of Use.

The terms of use prescribe the conditions and rules for end users and relate to the use of the website zana-kozmetika.hr. By using the website, end users express that they agree with the General Terms and Conditions of Business and Use and agree to use the website in accordance with them.

All materials on the https://zana-kozmetika.hr/ website are the intellectual property of Žana kozmetika, a trade for services, production and trade and may be used only with the express approval of the copyright holder and the holder of the rights to trademarks and / or or design.

The user can send their inquiries and comments in writing, by mail or e-mail, and Žana kozmetika, a trade for services, production and trade will send a written answer by mail or e-mail within the legal deadline.

BASIC TERMS

In terms of these terms of sale, the buyer is a natural or legal person who through the website https://zana-kozmetika.hr/ orders at least one product, fills in the required information and pays for the ordered product.

If data on a legal entity are entered in the customer data, then the customer is considered a legal entity, and the natural person whose data are entered is considered an authorized person of the customer.

PERSONAL DATA AND BUSINESS ABILITY

For a valid product order, the person filling the order must be over 18 years of age (legal capacity).

The buyer is responsible for the accuracy and completeness of the data entered during registration.

PERSONAL DATA PROTECTION

Personal identification data includes your identification data: name and surname, e-mail address, home address and telephone number, ie data that are not otherwise publicly available, and which Žana kozmetika, trade for services, production and trade learns about during your use of the Internet. shops.

Žana kozmetika, obrt za usluge, proizvodnju i trgovnica undertakes to use your personal data only for identification purposes when using the Internet store, in order to enable you to use all the options they provide, and will keep them secret, ie will not distribute them, publish, make available to third parties or otherwise make them available to any third party without your prior consent.

STATEMENT ON PROTECTION AND COLLECTION OF PERSONAL DATA AND THEIR USE

Žana kozmetika, crafts for services, production and trade undertakes to provide protection of personal data of customers, by collecting only the necessary, basic data on customers / users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job. All employees of Žana kozmetika, crafts for services, production and trade and business partners are responsible for respecting the principles of privacy protection.

ELECTRONIC COMMUNICATION

By visiting the pages of our Internet store, you communicate electronically. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing.

PRICE

Žana kozmetika, obrt za usluge, proizvodnju i trgovinu undertakes to clearly, visibly and legibly display the amount of the retail price in accordance with Article 7 of the Consumer Protection Act (OG 41/14).

Žana kozmetika, obrt za usluge, proizvodnju i trgovinu will periodically, in accordance with its decision, put certain products on sale at a price lower than the price of these products in regular sales, and also undertakes to clearly and legibly mark and state the duration of the sale. .

After the expiration of the promotional sale, the company Žana kozmetika, obrt za usluge, proizvodnju i trgovinu will not accept orders under the conditions related to the expired promotional sale.

PRODUCT AVAILABILITY

Due to the large number of orders that are placed on the webshop zana-kozmetika.hr at the same time, it may happen that the information on product availability is not identical to the situation in the warehouse.

If the ordered product is not available in stock, Žana kozmetika, obrt za usluge, proizvodnju i trgovinu will inform the customer that the product is currently unavailable, the deadline within which the product is available and also offer the possibility of buying an alternative product from the webshop at zana-kozmetika.hr available for delivery and which is closest in its characteristics to the product that cannot be delivered.

ORDER AND TIME OF CONCLUSION

Products are ordered by selecting, using the menu and filling

electronic form. The customer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer goes through the entire ordering process.

Payment for ordered products can be made in the following ways:

By card payment

I’ll take it

General payment / bank transfer / e-banking

At the moment when the order is received, Žana kozmetika, a trade for services, production and trade will inform the customer electronically in the form of an e-mail that the order has been received or that the product has been successfully ordered.

If you do not receive the notification from the previous paragraph, it is recommended to check:

whether the message is in the Junk / Spam folder
whether the mailbox is full
whether the items are in the cart, and if not it is necessary to repeat the ordering process
After the shipment is picked up by the delivery, the buyer will be notified by e-mail that the shipment has been sent.

In the case of payment by e-banking and general payment, the contract is considered concluded when Žana kozmetika, a trade for services, production and trade receives a confirmation that the amount of the order has been paid.

If the product is ordered, and e-banking or general payment is chosen as the method of payment, Žana kozmetika, obrt za usluge, proizvodnju i trgovinu undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, Žana kozmetika, crafts for services, production and trade does not guarantee the availability of the product.

The price of postage is not included in the price of the product.

For all orders up to HRK 300.00, the delivery price is HRK 20.00. For orders over HRK 300.00, delivery is free (By selecting the option free delivery in the menu).

If the form of payment is payment by e-banking or general payment slip, and Žana kozmetika, a trade for services, production and trade does not have the ordered product due to lack of goods in stock, the buyer will be notified within a reasonable time and Žana kozmetika , trades for services, production and trade in agreement with the buyer to return the paid funds.

In the case of the above payment, the buyer is responsible and bears the risk for the accuracy and truthfulness of the submitted data, given that Žana kozmetika, trades for services, production and trade will make a refund in accordance with the submitted data.

zana-kozmetika.hr uses WSPay for online payments.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.

FOR FOREIGN CUSTOMERS:

All payments will be effected in Croatian currency. The amount charged on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

DELIVERY

Products can be ordered for delivery in the Republic of Croatia, according to the conditions that apply to each delivery area.

Žana kozmetika, obrt za usluge, proizvodnju i trgovinu is obliged to deliver the ordered product within 15 days from the day of concluding the contract.

Delivery is performed in accordance with the conditions of use of the delivery service, and is considered completed at the time of delivery of the product to the delivery service.

If the product sent to the buyer or recipient is returned to Žana kozmetika, obrt za usluge, proizvodnju i trgovinu because the delivery service failed to make the delivery, the buyer will be notified by e-mail and will be offered the possibility of resending.

UNILATERAL TERMINATION OF THE CONTRACT

You can terminate the contract unilaterally within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the contract before the deadline by an unequivocal statement sent by e-mail to info@zana-kozmetika.hr, stating your name and surname, address, telephone, fax or e-mail address, and you can also use the proposed example of a form for unilateral termination of the contract.

EXAMPLE OF FORM FOR UNILATERAL TERMINATION OF CONTRACT

Name, surname and address of the consumer ____________________

Recipient: Žana kozmetika, crafts for services, production and trade Jurišićeva 7, 10000 Zagreb, info@zana-kozmetika.hr

I _____________________ hereby declare that I am unilaterally terminating the Contract for the sale of the following goods___________________, ordered / received on ________________________

consumer signature (only if this form is completed on paper)

Date:

Confirmation of receipt of the statement or form for unilateral termination of the contract will be sent to you, without delay, by e-mail.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third person designated by you, who is not a carrier.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery which is not the cheapest standard delivery we have offered,

The refund will be made in the same way as you made the payment. In the event that you agree to another refund of the amount paid, you will not incur any costs in relation to the refund.

We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.

It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, or to the person we are authorized to receive the goods, before the expiration of the above-mentioned deadline.

You must bear the direct cost of returning the goods yourself.

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

The consumer is not entitled to unilateral termination of the contract if:

– the subject of the contract is sealed goods which due to health or hygiene reasons are not suitable for return, if they were opened after delivery

– the subject of the contract is perishable goods or goods that expire quickly

MATERIAL DEFICIENCIES OF PRODUCTS AND COMPLAINTS

If the buyer notices material defects of the delivered product provided by Article 401 of the Civil Obligations Act and for which the Seller is responsible according to Article 400 of the Civil Obligations Act, the buyer may at his option according to Article 410 of the same law:

1) require the seller to eliminate the defect,

2) require the seller to hand over another thing to him without defect,

3) declare that it terminates the contract (according to Article 412 of the Civil Obligations Act – if it has previously given the seller a subsequent appropriate deadline for fulfilling the contract. The buyer may terminate the contract without leaving a subsequent deadline if or if it is clear from the circumstances of the particular case that the seller will not be able to fulfill the contract even at a later date, as well as in the case when the buyer cannot achieve the purpose for which he concluded the contract due to the seller’s delay).

If the seller does not fulfill the contract within a later period, it is terminated by law, but the buyer can maintain it if he declares to the seller without delay that he keeps the contract in force.

The same applies in the case of performance with a lack of obligation in which performance within a certain period is an essential component of the contract.

The buyer loses the right to terminate the contract due to lack of the thing when it is impossible for him to return the thing or return it in the condition in which he received it.

However, the buyer may terminate the contract due to a defect if the item is completely or partially failed or damaged due to a defect that justifies the termination of the contract, or due to an event that does not originate from him or a person for whom he is responsible.

The same applies if the item is completely or partially damaged or damaged in fulfillment of the customer’s obligation to inspect the item, or if the customer spent or changed a part of the item during its regular use before the defect was discovered and if the damage or change is meaningless.

The buyer who, due to the impossibility to return the thing or to return it in the condition in which he received it, lost the right to terminate the contract, retains other rights given to him by law due to the existence of a defect.

After the buyer sends a written notice to the seller to the e-mail address info@zana-kozmetika.hr and if it is determined that the complaint is justified Žana kozmetika, trade for services, production and trade. will eliminate the defect in accordance with the agreement with the customer.

The return to the seller of the product with the observed defect is realized by the buyer at the expense of the seller.

All goods we sell are properly stored in the original packaging.

Link to the Online Dispute Resolution Platform (ORS): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN